Upon receiving your tour and personal details, we require 3 working days to confirm your tour availability and respond.
A 50% deposit is required to confirm your booking, with the balance due at least 30 days before departure. Full payment may be requested for departures within 30 days. Payment modes include cash/cheque payable to “ATA EVENT & VACATION HUB PTE LTD,” local interbank transfer, and overseas wire transfer (subject to admin fees).
Payments must be received within 14 days of the request, or the booking will be canceled, and cancellation fees will apply. An official receipt will be issued for each payment. Failure to make full payment on time may result in trip cancellation.
Last-minute bookings, where possible, require full payment immediately.
A minimum of 3 working days is required to process reservations for tours, accommodations, or vehicle rentals. ATA EVENT & VACATION HUB PTE LTD will not be held responsible for losses due to delays in confirming reservations.
Cancellation before tour confirmation incurs a SGD 100 administrative fee, with a full refund processed within 7 working days.
Cancellation after tour confirmation incurs no refund within 21 days, or a 50% refund if canceled earlier. Refunds for booked international or domestic transportation depend on the operator's terms and conditions.
Cancellation must be made in writing at least 21 days before departure. Approval from the company is required for the cancellation to be valid, with a 50% charge applied to the total amount paid.
Genuine circumstances such as death, injury, or redundancy may allow postponement or transfer of booking to another person, provided they meet all requirements.
All clients must have a valid passport with at least 6 months validity from the return date. Visas are the responsibility of the client and can be obtained from the respective consulates or upon arrival in some destinations.
Travel insurance is recommended for all clients. It should cover personal injury, death, medical and repatriation expenses, helicopter rescue, and baggage or flight delays.
Travelers under 16 must be accompanied by a legal guardian. For questions regarding age and suitability, please contact us.
Traveling with ATA EVENT & VACATION HUB PTE LTD requires flexibility. Transport, accommodation, and itineraries may change without prior notice due to unforeseen circumstances such as flight delays, weather, or political unrest. Refunds are not available in these cases, but alternative arrangements will be made if possible.
Airfare quotes are not guaranteed until tickets are issued and may be subject to changes. Booking and admin fees are non-refundable.
Tentative flight bookings may be auto-canceled without charges unless tickets have been issued.
ATA EVENT & VACATION HUB PTE LTD is not responsible for injury, damage, or loss caused by circumstances beyond its control, including mechanical breakdowns, flight cancellations, government actions, strikes, sickness, or accidents. Customers are responsible for required documentation and following instructions, such as meeting times and venues.
Complaints should be reported to a tour leader or guide immediately, who will take appropriate action.
ATA EVENT & VACATION HUB PTE LTD reserves the right to modify the terms and conditions at any time without notice. You may also be subject to terms from third-party suppliers.