ATA EVENT & VACATION HUB PTE LTD
(Incorporated in the Republic of Singapore)
Company UEN: 201722778R
Singapore Travel Agent’s Licence No.: TA03052
Registered Office: 12 Woodlands Square #08-85 Singapore 737715
TERMS & CONDITIONS
(Applicable to Malaysia, Genting Highlands & Overseas Tours)
These Terms & Conditions (“Terms”) constitute a legally binding agreement between ATA Event & Vacation Hub Pte Ltd (“the Company”) and the Customer.
By making payment, accepting an invoice, receipt or booking confirmation, the Customer acknowledges that he/she has read, understood and agreed to be bound by these Terms.
1. INTERPRETATION
1.1 “Company” means ATA Event & Vacation Hub Pte Ltd.
1.2 “Customer” means any person who books and/or travels under arrangements made by the Company.
1.3 “Tour” means any Malaysia, Genting Highlands or Overseas travel package organised or arranged by the Company.
1.4 “Force Majeure Event” means any event beyond reasonable control including but not limited to natural disasters, war, terrorism, strikes, epidemics, pandemics, airline disruptions, government restrictions or border closures.
1.5 Words importing the singular shall include the plural and vice versa.
2. BOOKINGS & CONFIRMATION
2.1 Booking Methods
Bookings may be made via:
(a) Website
(b) Online platforms
(c) Email
(d) WhatsApp
(e) Social media messaging
(f) Telephone
(g) Walk-in
No physical signature is required for online or electronic bookings.
2.2 A booking shall be deemed confirmed and legally binding upon:
(a) Issuance of invoice or booking confirmation; and/or
(b) Payment of deposit or full payment.
2.3 Payment constitutes full acceptance of these Terms.
3. DEPOSIT & PAYMENT
3.1 A non-refundable deposit per person is required upon booking confirmation.
3.2 Deposit amounts vary depending on destination, airline and season.
3.3 Full payment must be made by the deadline stated in the invoice (typically 21–30 days prior to departure).
3.4 Promotional, peak season or special fare bookings may require full payment upon confirmation.
3.5 Failure to make payment by the due date may result in automatic cancellation and forfeiture of deposit.
4. PRICING & SURCHARGES
4.1 Prices are based on prevailing exchange rates, airfare and supplier costs at time of quotation.
4.2 The Company reserves the right to impose surcharges due to:
(a) Currency fluctuations
(b) Fuel surcharges
(c) Airport or airline taxes
(d) Government levies
(e) Supplier cost increases
4.3 Any increase must be paid in full prior to departure.
5. PASSENGER INFORMATION
5.1 Customers must ensure that names provided match passport details exactly.
5.2 No name amendments are permitted after air ticket issuance. Any such request shall be treated as cancellation and new booking at prevailing rates.
5.3 The Company shall not be liable for errors arising from incorrect information provided by the Customer.
6. CANCELLATION POLICY
6.1 CANCELLATION BY CUSTOMER
6.1.1 All cancellations must be submitted in writing. Cancellation takes effect only upon written acknowledgement by the Company.
6.1.2 Notices received outside business hours shall be deemed received on the next business day.
6.2 Malaysia & Genting Highlands Tours
Cancellation Charges per person:
• More than 21 days before departure – Deposit forfeited
• 15–21 days – 50% of tour fare
• 8–14 days – 75%
• 0–7 days / No Show – 100%
6.3 Overseas Tours
• More than 30 days – Deposit forfeited
• 22–30 days – 50%
• 15–21 days – 75%
• 0–14 days / No Show – 100%
6.4 Airline tickets once issued are non-refundable unless permitted under airline fare rules.
6.5 No refund will be provided for unused services or early termination of travel.
6.6 Visa fees, insurance premiums, optional tours, event tickets and confirmed third-party services are non-refundable once processed.
6.7 Part Cancellation
Where one or more passengers cancel:
(a) Remaining passengers may be subject to fare recalculation;
(b) Single supplement may apply;
(c) Group discounts may no longer apply.
6.8 No Show
Failure to check in, incomplete documentation, denied boarding, late arrival or voluntary withdrawal shall be treated as No Show and 100% forfeiture applies.
7. AMENDMENTS
7.1 All amendment requests must be submitted in writing.
7.2 Amendments are subject to:
• Airline fare rules
• Hotel policy
• Supplier conditions
• Availability
• Fare differences
7.3 Administrative fees may apply in addition to supplier charges.
7.4 The following shall be treated as cancellation and new booking:
(a) Change of passenger name
(b) Change of destination
(c) Change of travel dates
(d) Change of airline or flight
(e) Change of tour package
7.5 Amendments within 14 days of departure may not be accepted.
7.6 No amendments are permitted after commencement of the Tour.
7.7 The Company does not guarantee approval of any amendment request.
7.8 Amendment Charges
The Company reserves the right to impose:
• Administrative amendment fee
• Airline amendment fee
• Hotel amendment fee
• Fare difference
• Re-ticketing charges
All charges must be paid before confirmation.
8. MALAYSIA & GENTING HIGHLANDS TOURS
8.1 Tours to Malaysia including Genting Highlands are subject to Malaysian laws and regulations.
8.2 Coach travel is subject to immigration clearance, traffic conditions and road safety.
8.3 Attractions operated by Resorts World Genting are subject to:
(a) Weather conditions
(b) Maintenance schedules
(c) Capacity limits
(d) Operational policies
8.4 The Company shall not be liable for attraction closures or operational changes.
8.5 Casino entry is subject to Malaysian gaming laws and eligibility requirements.
9. OVERSEAS TOURS
9.1 Tours are subject to minimum group size requirements.
9.2 The Company reserves the right to substitute airlines, hotels or transport providers where necessary.
9.3 Itineraries may be altered due to:
(a) Flight schedule changes
(b) Political unrest
(c) Natural disasters
(d) Government advisories
(e) Attraction closures
9.4 Optional tours conducted by third-party operators are at the Customer’s own risk.
10. INSURANCE
10.1 Customers are strongly encouraged to purchase comprehensive personal travel insurance.
10.2 Malaysia Tours Only – Group Insurance (below 75 years old):
• Accidental Medical – Up to SGD $500
• Accidental Death – Up to SGD $10,000
10.3 Passenger changes less than 10 days before departure will not be covered.
10.4 The Company is not an insurance provider. Claims must be submitted directly to the insurer.
11. TRAVEL DOCUMENTS
11.1 Customers are responsible for ensuring:
(a) Passport validity of at least six (6) months
(b) Visa requirements
(c) Electronic travel authorisations
11.2 Entry permits requiring payment (e.g. K-ETA or similar systems) must be applied directly by customers.
11.3 The Company shall not be liable for denied entry, deportation or travel restrictions.
12. AIRLINE POLICY
12.1 Seat allocation is subject to airline control.
12.2 Specific seat selection may incur additional charges and is not guaranteed.
13. PERSONAL DATA PROTECTION
13.1 Personal data may be collected and processed in accordance with Singapore’s Personal Data Protection Act (PDPA).
13.2 Customers consent to such use upon booking confirmation.
14. LIMITATION OF LIABILITY
14.1 The Company shall not be liable for:
(a) Injury, illness or death
(b) Loss of baggage or personal property
(c) Flight delays or cancellations
(d) Force Majeure Events
(e) Supplier insolvency
14.2 The Company’s maximum liability shall not exceed the total tour fare paid.
15. INDEMNITY
The Customer agrees to indemnify and hold harmless the Company, its directors, employees and agents against all claims arising from:
(a) Breach of these Terms
(b) Customer negligence or misconduct
(c) Failure to obtain required travel documents
(d) Violation of local laws
16. FORCE MAJEURE
The Company shall not be liable for failure to perform due to Force Majeure Events.
Refunds, if any, shall be limited to recoverable amounts from suppliers.
17. PAYMENT DISPUTES
Customers agree not to initiate chargebacks without first contacting the Company.
Fraudulent or unjustified chargebacks may result in:
(a) Cancellation of services
(b) Recovery of outstanding sums
(c) Administrative and legal costs
18. CUSTOMER CONDUCT
The Company reserves the right to remove any passenger for:
(a) Disorderly behaviour
(b) Harassment
(c) Illegal activity
(d) Safety risks
No refund shall be provided.
19. PHOTOGRAPHY & MARKETING
Photos and videos taken during tours may be used for marketing purposes unless the Customer provides written objection before departure.
20. SEVERABILITY
If any provision is held invalid, the remaining provisions shall remain enforceable.
21. GOVERNING LAW
These Terms are governed by the laws of Singapore.
All disputes shall be subject to the exclusive jurisdiction of the Singapore Courts.